If you would like to work for a dynamic, interesting and growing business, where you can apply your technical and analytical skills freely, we are the right choice. Besides fun (yet demanding) topics, we have tons of other things to offer; we are energetic, humorous and super supportive. So welcome onboard!
Mercedes-Benz is well recognized as industry leader in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.
We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 25 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for bright new sparks to join us. If that could be you, read on!
The Diagnostic Helpdesk (DHD) 1st level team is the first point of contact for delivering worldwide support in relation to tools, processes and licenses for onboard diagnosis software within the areas of the Mercedes-Benz Group. Your role is to support the users with issues occurring while using the platforms and/or to provide information about the products and their functionalities.
Tasks & Responsibilities:
• Excellent proficiency in German (fluent spoken and written) and in English (corporate language)
• Very strong analytical skills
• Strong affinity with IT - background in software development is highly preferred
• Strong skills and advanced experience in IT support and problem solving
• Knowledge with Diagnostic Topic will be a plus
• Knowledge of code language or Python script will be a plus
• Strong ownership and understanding of the impact and consequences that own/team actions have on customer satisfaction
• Highly adaptable to changing business requirements
• Ability to anticipate on upcoming issues and in finding solutions
• ‘Can-do’ and proactive attitude
• Open communication style, including ability to give and receive feedback.
• Completed vocational education or equivalent work experience and abilities
• Strong communication skills (B2B & B2C), both written and verbal
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
Opening hours Monday to Friday, between 06:00 - 20:00.
Full time job 40hrs/week.
Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.