Oorspronkelijke vacature omschrijving:

Beknopte omschrijving
Are you fluent in English and interested in working in an international environment? Then this may be the job for you! Our client is an expert in electronic and electrical interconnect solutions, and distributes a selection of over 100.000 reliable p

Beschrijving

Are you fluent in English and interested in working in an international environment? Then this may be the job for you!

Our client is an expert in electronic and electrical interconnect solutions, and distributes a selection of over 100.000 reliable products which makes them one of the world's largest suppliers in this field. Their key focus is meeting customer needs on a local, regional and global level, and they are looking for a new colleague in their customer contact center.


As a Customer Service Representative you will be responsible for the entire order management process from beginning to end; you will order receipts, issue

• rder acknowledgements, despatch notes, arrange shipment of products and will be responsible for tooling and raising invoices. During the entire process you will be the main point of contact for your customer and you are expected to work according to the highest service levels.

Your responsibilities:

• Order process management


• Relationship management; build and maintain excellent relationship with customer, sales and other stakeholders.


• Proactively monitor the order backlog and communicate with the customer and other relevant stakeholders with the objective to meet the Customer Requested Delivery date


• Identify opportunities to offer the customer special service solutions


• Analyze demand against actual orders and give feedback to customers. Coordinate relevant actions with supply chain, sales and customer.


• Coordination of special shipping arrangements with the manufacturing locations/divisions, freight companies and warehouse as relevant


• Customer scorecard review and coordinate feedback of any required corrective action with sales and the customer


• Coordinate customer complaints per the company guidelines


• You are responsible to drive continuous improvement (by creative destruction)


• Take on other duties as assigned by management

Functie-eisen

Requirements for this position?

• You have a very good sense of urgency, can set priorities and are organized


• You have proven to be able to apply economic and critical thinking skills within your daily job


• You are a team player, flexible and can work in a high-pressure business to business environment


• Effective communication skills, to exchange information clearly and accurately at various levels within the organization and with customers


• Good relationship building skills


• You have excellent English language skills, both verbally and in writing


• Good PC skills: Microsoft Outlook, PowerPoint and Excel are required

Preferred

• 2 to 3 years commercial experience is desirable, preferably gained in a multinational, business to business environment


• SAP knowledge is preferred


• Any language skills next to English are a plus

Wat wij bieden

• Full time and long term and eventually permanent position


• Salary indication: approximately 2400,- gross/month (negotiable and depending on skills and experience)


• Additional benefits: 8% holiday allowance, 25 holidays/year, pension plan, performance based bonus arrangement, travel compensation and flexible working hours


• Direct contract with our client


• Strong focus on personal development


• Renowned international organisation and a large team of international colleagues