Oorspronkelijke vacature omschrijving:
Beknopte omschrijvingAre you experienced in Customer Support and do you speak German fluently? As a customer support representative you will provide product support to clients as well as handle repair requests. Your responsibilities include, but are not limited to: pr
Beschrijving
Are you experienced in Customer Support and do you speak German fluently? As a customer support representative you will provide product support to clients as well as handle repair requests.
Your responsibilities include, but are not limited to:
- providing product information to clients
- providing technical support to clients, mainly by phone and e-mail.
- handling customer claims
- handling repair requests
- making appointments with logistic partners for product returns
Moreover, you will also assist on projects that are related to customer satisfaction and promotions.
Functie-eisen
- Excellent communication skills in the German and English language
- Working knowledge of MS Office
- Proven experience in a similar position: technical support, customer service, sales support
- Previous experience in technical support environment is preferred
- Excellent communication skills & customer oriented attitude
- Proactive & accurate work attitude
Wat wij bieden
- Fulltime and permanent position
- Working 32 hours is possible
- Flexible working hours
- Direct contract
- Salary indication: approx. 2600 ,- gross/month (depending on skills and experience)
- Additional benefits: performance based bonus arrangement, 25 holidays/years, 12 ADV days/year, 8% holiday allowance etc
