Oorspronkelijke vacature omschrijving:

Beknopte omschrijving
Do you have excellent communication skills in English and are you up for a temporary administrative challenge in an international work environment? We are recruiting a Back Office representative that will be responsible for the order-to-cash proce

Beschrijving

Do you have excellent communication skills in English and are you up for a temporary administrative challenge in an international work environment? We are recruiting a Back Office representative that will be responsible for the order-to-cash process flow for distributors and local offices.


Your responsibilities include:


ORDER ENTRY

• Responsible for accepting, reviewing, processing and dispatching customer orders which are received by e-mail, fax, post or telephone


• Verification of credit limits with finance


• Verification of export license and anti-boycott rules and guidelines


• Adjust and maintain prices in the ERP system following tender / quotations documents


• Document and execute relevant credit notes linked contracts/ agreements (bulk discounts, commissions, FOC arrangement)

RETURN MANAGEMENT

• Accurately and timely update returns in our ERP system liaising with warehouse and customers


• Follow up on product complaints within specified timeframes


• Seek approval for and make the necessary credit notes/warranties


• Returning/replacing of faulty programmers

ADMINISTRATION

• Ensure critical data is maintained in the ERP system (Customer master, master comments and prices)


• Consistently provide relevant paperwork such as packing lists, certificates, proforma invoices.


• Provide ad hoc and periodical sales reports needed for Sales Representatives and/or customers.


• Handle and follow-up on Letters of Credits, tenders

QUALITY

• Ensure accurate tracking of lot controlled products via correct system processing and updates


• Ensure adequate stock counts in main and consignment locations (if applicable)


• Understand and continuously improve QA procedures


• Follow up on Complaint Case Reporting


• Drive/Assist communication to customers related to non-conforming products


• Establish and evaluate service levels for above activities

Functie-eisen

• Excellent communication skills in English


• Graduate degree in Business Administration or Communication (or equal by experience)


• Preferably 2 years experience in order management in a position related to customer service / sales support / export


• Working knowledge of SAP is preferred


• Accurate and detail oriented


• Flexible work attitude and no 9-5 mentality


• Strong administrative skills


• Able to perfom in a fast-paced work environment


• Able to work with tight deadlines


• Team player


• Available immediately

Wat wij bieden

• Full time


• Temporary role at least until the 31th of March 2019 (extension is possible, starting asap)


• International and dynamic work environment


• Salary indication: approx. 2300,- gross/month


• On top of your salary, travel expenses are compensated